We are looking for a Service Delivery Specialist who will be responsible for coordinating service connection and activation processes for clients worldwide.
This role sits at the intersection of customer service, operational control, and technical communication.
The key objective is to ensure that every customer order goes through the full service delivery lifecycle without delays and with a high level of quality.
Key Responsibilities
- End-to-end ownership of customer orders — from contract signing to successful service launch (end-to-end delivery)
- Coordinating requests from sales managers during customer onboarding, including clarification of technical parameters, timelines, site availability, and delivery options
- Coordinating interaction between internal teams (NOC, Data, Engineering, Finance, Sales) and external vendors (telecom operators, data centers, technical contractors)
- Planning timelines, tracking statuses, and resolving blockers for each order
- Verifying data accuracy in orders and aligning technical parameters with customers and engineers
- Monitoring vendor timelines and SLA compliance (Vendor Orders)
- Organizing testing, service activation, and handover to operations
- Maintaining up-to-date information in CRM systems (Customer Orders, Vendor Orders, Tickets)
- Communicating with customers regarding statuses, timelines, testing, and activation
- Preparing final reports and internal handover documentation for Service Assurance / Support
- Analyzing Service Delivery processes and proposing procedural improvements
Candidate Requirements
- Experience in Service Delivery / Customer Operations / Technical Account Management is preferred but not mandatory
- Ability to coordinate multiple orders and customer requests simultaneously while meeting deadlines and priorities